6

Best WhatsApp Plugin For WordPress – Experience another life with web chat

Recently, one of my clients wanted his WordPress WooCommerce shop visitors to be able to reach out to him directly on his mobile phone via WhatsApp.

I thought that wasn’t going to be possible without displaying his WhatsApp number on the contact page. That way, his visitors would first have to copy and safe the number on their phone list. Then try to reach out.

But I was wrong!

Why?

Because I found out a couple of hours later there was a cool WhatsApp plugin for WordPress that allows seamless integration of the WhatsApp chat system into any WordPress powered website.

WhatsApp is one of the most widely used mobile chat app. With over 1.5 billion users Worldwide, won’t it be erring dropping it off your communications strategies?

Related:

  1. WhatsApp Share Button ~ How to drive web traffic from WhatsApp!
  2. How to format WhatsApp Text messages ~ Bold, Italicize and Strikethrough!
  3. How to transfer WhatsApp messages to new phone!

Having a WhatsApp chat plugin setup on your blog is allowing your potential customers the possibility to send messages directly to your agents who may be spread all over the world.

Using WhatsApp as a customer service tool extends the energy with which your staff can offer service to your clients.

Other chat systems may require you remain stuck to your PC. But WhatsApp makes it more dynamic, allowing you to assist your site visitors easily from your mobile phone.

Best WhatsApp Plugin For WordPress – Add WhatsApp messenger to WP

First, download the plugin here for free. If you want the premium edition with more features, Click here.

I’ve personally tested the premium version. This allows me the freedom to change a couple of things. Plus, I can use it on my website with as many support/sales agents as are available.

First, let’s get some basics fixed:

whatsapp plugin for wordpress

This settings option helps us customize the WhatsApp chat button on your WordPress website. It’s actually the button that pops up to call your readers to a chat. Place it on:

  • Middle left
  • Middle right
  • Bottom left
  • Bottom right

You can edit the Call To Action and of course your WhatsApp phone number.

How to customize the Chat Box

Once your site visitor clicks the CTA, the chat box will pop up with a list of support agents available and custom message. Here is simply how you setup the custom message on the chat box:

whatsapp chat plugin

Add more support and sales staff to your online team:

more staff

If you have a big team and you want your visitors to reach the maximum number of sales/support staff as possible, this WhatsApp plugin for WordPress allows you add/remove staff with such flexibility.

And this is how the chat box looks on desktop

chat box

Note that this also works perfectly well for visitors on mobile.

Take full control where to display the chat box:

  • On different devices
  • On different articles
  • Categories
  • Etc

display whatsap chat

And finally, set the colors of your chat box to blend perfectly with your website color scheme:

chat box colors

How this WhatsApp chat plugin functions

Basically, once a visitor initiates a chat, the plugin turns him/her to WhatsApp web if they are on Personal Computer. See more about WhatsApp web here.

If visitor is on mobile, this of course will pop-open the WhatsApp app on his phone and move straight to a chat window between him and the selected chat agent.

You or your chat agent won’t need to be on the computer. All you will need is your mobile phone and what constantly connected.

Cons of this whatsapp click to chat plugin for wordpress

The issue I have with this app is not all my readers are active on WhatsApp and no one can use it without an active WhatsApp phone number.

Though WhatsApp is hugely used worldwide, you may have some of your readers who are not users of this popular chat app.

Pros of the plugin

This simply allows you to  give your readers more flexibility to reach out to you and your staff. Beside the text chat, once the conversation is initiated, both staff and visitor could switch to a voice or video call if required.

Web Hosting Siteground Wins the race. Make no mistakes about it !

Siteground has been voted the best WordPress and Website Hosting of 2019 by top WordPress bloggers and Webmasters. See details of survey or visit Siteground here

Enstine Muki
 

Certified Cryptocurrency Expert, Problogger and Serial Entrepreneur

Click Here to Leave a Comment Below 6 comments
Liliana Mabel Nicoletti

Hello

Thanks for sharing this awesome plugin

I’ve noticed you’re using it on your website

This is the free version, right?

https://wordpress.org/plugins/wp-whatsapp-chat/

Reply
Navin Rao

Wow, this looks cool and easier to setup as well. I loved it, it’s a good way to communicate with the readers, infact a perfect approach for a service based website. Thanks Enstine 🙂

I will definitely try this on my next upcoming website, launching on April first week.

Reply
Oskaaay

There is also a simple alternative I use which involve generating a link which also when click will launch an instant WhatsApp chat without plugins. WhatsApp can not be overlooked as most Web users do so via their mobile and people always appreciate having no or little barrier to reach out to a platform admin or seller at point of purchase it will no doubt increase the ROI.
Thanks for the info and may checkout the plugins too.
Twitter:

Reply
    Enstine Muki

    Hey Oskaaay,
    Good to see you here and thanks for the comment.
    Yes it’s simple to add the whatsapp ulr to text and get it pop the chap web app. But if you are dealing with more than one staff member to handle online support, you may need something more adapted.

    So how is the new week?
    Twitter:

    Reply
Lawrence

Bravo!
But my only question is this.
Will the WhatsApp WordPress Chat Box replaces the Facebook Chat Bot or one can have the 2 functioning on a single website

Thanks

Reply
Supriya

Hello Oskaaay, Amazing post.Really like your amazing ideas.You done a great job. Thank you for given us this kind of information.

Reply

Leave a Reply:

CommentLuv badge