Running a successful business in today’s world has become more complex than ever. Among difficult areas that affect sales growth is customer relationship management.
Businesses spend a fortune on customer acquisition in different industries. Persuading consumers to purchase a company’s products and/or services does not guarantee success in facing future challenges of economic growth.
Companies must therefore develop strategies to collect customer data, store and manage their relationships in a way that is geared towards improved customer retention rate. This drives us to the details of CRM.
What is Customer relationship management (CRM)?
Simply put, Customer Relationship Management is a system put in place by a company to manage its interaction with current and potential customers.
It allows companies to manage business relationships and the data and information associated with them. I imagine how daunting this goes without a software.
The need for CRM software in companies today has been amplified by growing diversity and complexity in business growth channels. There are tons of advantages that come with acquiring a well-thought and professional CRM application.
But diving into the CRM software marketing is often very intimidating. That’s why I recommend taking a look at Appvizer’s list of CRM Software comparison tool. Here are some benefits your company gets by implementing a CRM application.
6 benefits of using a CRM software for companies!
#1 – Efficient Internal Communication and productivity boost
Most CRM software today are cloud-based. A business with staff working from remote offices can efficiently access the portion of customer data they need in discharging their duties.
Making of phone calls and waiting for excel sheets to be attached and sent through email are long relegated working methods. This doesn’t go without the issue of distorted data, lateness, incorrect information, etc.
A centralized CRM tool will allow quick access to required data and easy data update and analysis to arrive at accurate results that aid decision making and company growth.
#2 – Boost customer retention rate
Your customer retention rate is your ability to retain your customers over some specified period. Acquiring customers is definitely a difficult exercise. So it makes some reasonable sense to invest in software that will help in keeping them.
The deployment of a good CRM software will obviously lead to high customer retention. This means customers of your product or business tend to return to continue to buy in one way or the other.
#3 – Reduces customer defection
A Customer Relation Management Software allows companies build healthy relationships with their customers. This way, they help improve the quality of their products/services, adjust prices and carry out changes to keep their customers happy.
This no doubt will keep the customers from switching to competitors. Customer defection, also known as customer attrition, or customer churn, or customer turnover is a serious threat to companies and one of the reasons businesses fold up.
Competition is growing and everyone is aiming at attracting the best buying consumer. Businesses are adjusting their acquisition strategies to attract new customers.
Without a state-of-the-art CRM system that allows you to build an active and close relationship with your customers, you will definitely be unable to stand the ongoing struggle for new buyers.
#4 – Win back defecting clients
A futuristic CRM software should allow you compile data from a range of different communication channels, including a company’s website, live chat, telephone, social media, email, marketing materials, etc.
Through this CRM approach, you learn more about your target audiences and how to best cater to their needs. However, some clients may defect as it’s impossible to have a 100% retention rate.
But running on a feature-rich CRM system, you should be able to exploit data of lost customers, reach out to them with product updates, price drops or promotional information in an attempt to win them back.
A recovered long-term customers can be worth much more to you than new recruits. Once you have a means to get back to defected clients, the customer is not completely lost.
#5 Improved ability to cross-sell
Cross-selling and up-selling are indisputable ways to earn more money from existing customers. Your CRM software helps you understand your clients’ needs more and this helps to offer alternatives or upgrades on what they bought earlier.
#6 – More profit
This is obviously the point. The reason for CRM software is to help companies make more profits. It’s evident that if you keep your existing customers while recruiting new clients, your business generates more profits.
Customer Relationship Management software are inevitable in today’s interconnected and highly competitive business world. If you’ve not deployed one in your company, you stand a high chance of being completely left behind in the few months ahead.