Lucky Orange: The most recommended Heatmap, visitor tracking and live chat tool for websites

One of the things I have learned as a serial entrepreneur is the fact that success online largely relies in understanding your visitors. From my test and figures, the best way to get to knowing exactly what’s the need of your readers (without having to ask them to fill forms) is using a heat map tool.

I have tested many of these tools on this blog but Lucky Orange stands out from every view point. It’s not just a heat map tool but a complete suite of tools for total website optimization and usability analysis.

Now, as an online entrepreneur and website owner, you should be able to understand visitor behaviors, create and diagnose conversion funnels, identify causes of abandonment on sites & then optimize for bigger results.

Of all the platforms I have used to try to understand my visitors and tailor content to meet their needs, Lucky Orange has distinguished itself in terms of tools and cost effectiveness. For as low as $10/month, you have full access to these 7 tools I want to talk about.

Before we go to these tools, here is a video presentation!


Lucky Orange – 7 Tools for total website optimization and usability analysis

1 -Heatmaps

These are simply visual representation of visitors’ mouse clicks, movements and scrolls activities. Lucky Orange makes available these 3 heat maps (Clickmap, Mouse movement, and Scroll

These 3 maps help you know the areas of your site that attract more attention, the menu items that get more clicks, the banners that attract more attention and clicks, etc. Of course, from these, you will be able to identify and possibly optimize those areas that are dormant and wasting space.

2 – Polling system

This tool helps you create real time polls to collect feedback and suggestion data from visitors. Analyzing the data from the polling system will hugely help in optimization and usability improvement.lucky orange polls

Creating polls is amazingly simple. Take down those complex-for-nothing polling scripts from your blog and try out something stupidly simple with capacity to generate mighty results.

3 – Form Analytics

Forms are like the bridge between site visitors and site owners. The only channels that carry information from visitors to site owners are forms.

This calls for the necessity of a tool that will analyse these forms and generate enough data to help in understand user behavior while filling forms on your site.

The Lucky Orange Form Analytics tool  will automatically detect any form across your site (short or long forms), capture keystrokes, clicks, etc, of visitors and generates advanced reports that stretch far beyond traditional conversion reports.

Here are 4 main Form Analytics Reports you get from Lucky Orange:

  1. ABANDONMENT REPORT: This helps you to see which fields visitors last type in before
  2. TIME TO START REPORT: In this report, you get to know how long it takes on average for
    visitors to start a form.
  3. TIME TO COMPLETE: You need to know how much time your visitors take to complete each field on your forms. Some fields take more time and may result in high rate of abandonment.
    on average.
  4. REPEAT FIELDS: This report will show you which fields are often repeated by visitors.

Now with these reports, you are able to optimize your forms, improve your submission rate and of course increase your ROI.

4 – Chat system

lucky orange live chatThe live chat system is one of the tools that make Lucky orange unique. It gives you the ability to help your readers in real time. Another impressive feature of the chat system is that it allows chat operators to see visitors’ screen live so as to better assist them.

As a chat operator, you can invite other operators into a specific chat with a visitor, transfer chat to another operator, invite a visitor currently on site to a chat, etc.

5 – Visitor Recording

visitor recording

Now for the most part, we don’t know what happens when a visitor lands on out site. Some get lost and others get confused.  The visitor recorder is like a camera on the reader’s screen quietly spying and recording every of his movements – clicks, mouse movements , form usage, etc.

while the heat map captures clicks, movements and scrolls and prints on an image, the visitor recorder records the movement of individual visitor and gives you the possibility to playback at any time.

The recorder provides more useful data like how much time the visitor spent on your site, where he came from, how he navigated your site, which pages he visited , etc.

6 – Real Time Analytics

This is an amazing feature that helps you see each time a new visitor lands on your blog. You will be able to know the referral source, the country the visitor is visitor from, the keyword that brought that visitor, which page is that visitor currently reading, how many pages he has read, etc.

lucky orange

This feature is linked to the chat system giving you the ability to instantly initiate a chat with a reader that’s currently on a certain page on your site.

Now, with a sharp business mind, if you notice that a certain visitor is current reading an offer page, you can right away initiate a chat and propose a discount.

Lucky Orange and  Conversion Funnels!

A conversion funnel is a group of steps that lead to and end goal. Lucky Orange makes it exciting to create funnels and see exact point in your conversion process where people abandon. You will be able to play and watch recordings of those exact visitors who dropped the process.

This will help you identify stoppages in your conversion process and develop solutions that will definitely improve your conversion rate.

Installing Lucky Orange!

In recent times, site load speed has become one of Google’s ranking factor and one of the problems we face with plugins and analytic tools is site slowness.

One piece of JavaScript code is all it takes to have Lucky Orange installed. The code is asynchronous and designed NOT to slow your pages.

There are 2 ways to have this code setup on your site;

  1. Copy and paste the code before your </head> meta tag
  2. Simply upload and install the Lucky Orange plugin which you can download here.

Now over to you

Are you using any heatmap tool? Won’t you like to try out Lucky Orange as it has more interesting features?

Let me here from you in the comment bow below!

36 thoughts on “Lucky Orange: The most recommended Heatmap, visitor tracking and live chat tool for websites”

  1. Hi Enstine,

    I once read a post where Sue talked about this Heat Map tool but I never got a chance to try it. Thanks for calling my attention back to it again. Hopefully I will study it again to gain some insight about my audience.

    Have a great weekend.


  2. Nice Post Enstine with Unique Title and i Find Some Great Tools from this Post and Heatmaps and form Analytic are a Great Tool.

  3. Lucky Orange is such an awesome tool. It’s convenient and suitable with my website. I has used google analytics for visitors tracking. I am thinking of trying Lucky Orange after reading your post. Thanks for sharing with us.

  4. Hi Enstine Muki,

    Great Review indeed!
    Thanks for introducing about Lucky tool. Actually I never heard about this type of tools and I think is is best for visitor tracking etc.

    Thanks Enstine Muki for sharing such great tools with us.
    Areesha Noor

  5. Thanks for sharing these awesome tools, you explained all tools in depth. I really see that this features are useful and real-time tracking, really helps to setup strategy for my blog.

  6. Very cool tool, it reminds me of Neil Patels tool, Crazyegg in certain aspects. I love the recording of visitor engagement, very useful.

  7. This is such a great tool thanks for sharing, looking forward to reading more of these and learning more

  8. I really appreciate you guys sharing this information. I have been looking for several apps like this one and I have even tried CrazyEgg but this is just perfect. It offers statistics in one glance, and there are no technicalities that you have to learn. You can find sales statistics by going to The site posts blogs that are helpful to salespeople, such as statistics on using mobile apps. Awesome post

  9. Many thanks for introducing completely new tool. Generally I use Google Analytics regarding visitors monitoring, now I am happy to see another tool with another feature. Thanks.

  10. Hey Enstine,

    Great review. I first heard about Lucky Orange from when Erik E wrote about it sometime within the last week or so. It certainly looks interesting.

    I like all the features that comes along with it … the live chat … visitor recording software (that’s cool) and of course, the heat map feature. I just started getting into using heat maps so something like this review is very interesting to me.

    Great job.

    – Andrew

  11. Thanks for introducing with new tool for tracking. Basically i use only google analytics for visitors tracking, i never used any of the other tool to track but i will def try this one.

  12. Hi Enstine,

    It seems a great tool. I am also using it since few days and experiencing lot of best features here. Such a detailed review you have posted with explaining each features.

    I liked the “heatmap” and “live chat” features a lot. I would also share my personal experience with the LuckyOrange soon to my readers. Hope, this will be helpful for them.

    Thanks for the great review. Have a great week1

  13. Nice and useful post !!!!
    Great 7 web analysing tools !!! You have explained it in very easy way , this tool will help every site owner to understand about their own website popularity, traffic , each and every behaviour of your website.

    Thanks Enstinemuki for this post

  14. Hey Enstine,

    Thanks for bringing this amazing tool to us. I have heard about heat map tools a lot, but haven’t tried any of those yet. I look forward to try lucky orange. Seems a great tool, and will help me know my visitors well and increase my conversion rate.


  15. Thanks for that Enstine,

    I’ve been looking for a good heat map tool. I think their are really revealing traffic behaviors as you’ve shown in a previous post of your.

    Will share this.

    • Hey Sylviane,
      Happy Easter and thanks for the comment
      My comment Reply button is coming on and off so I’m unable to reply to comments. I’ll sort it out btw

  16. This is a one of the need factor for blogger because every blogger should know how much traffic they got and how much visitors are on the site right now. So above tools are good to track visitors. Thank you buddy for sharing this post here.

  17. Hi enstine,

    This is indeed great and perfect, just can’t wait to exploit it myself

    Thank you for the post it indeed a must use tool

  18. Well..!! I remember when we first started chatting using this software. I had come to your blog and figured I would give the chat box a try. It really does work, great for user engagement.. 🙂
    Thanks.. 🙂

  19. thank you for introducing me with Lucky-orange. I really see that it`s features are useful and real-time tracking really helps to setup strategy of my blog.

    Real time analytic are really necessary to make successful marketing strategy and boost sales or revenue.

  20. Hello Estine,
    After reading about this tool, I am going to use it. Before reading this post I was looking like this tool but luckily now I got it. Hope this tool will work fine as I want.


  21. Hi Emu,

    I don’t think any other application is giving this much control over the website Visitors, Hats Off, Business Owners and Internet Marketers can Capture its traffic and Get Converted them into Leads & Deals.

    Great Explanation, BTW (* as always) 😉

  22. Nice Post Enstine with Unique Title and i Find Some Great Tools from this Post and Heatmaps and form Analytic are a Great Tool.

  23. Hello Muki Bro, Again Good Job indeed. Thanks for share your methods with us. I am going to follow your these methods from today for increase my Blog Traffic 🙂


  24. Hi sir,
    Thanks for sharing these awesome tools, you explained all tools in depth. Lucky Orange helps to understand how consumers search and use your website, thanks again for introducing this tool.

  25. Hello Enstine,

    Man… I am going to get it right now!

    Thanks for the detailed review of Lucky Orange. That’s for sure hot in news! 🙂

    ~ Adeel Sami

  26. It’s very interesting topic about this Lucky Orange. I’m sure many will be glad to read this article. Thanks for sharing it. Fantastic post!

  27. I remember when we first started chatting using this software. I had come to your blog and figured I would give the chat box a try. It really does work, great for user engagement.


    • Hey Chris,
      It was a great experience. When you landed on my blog, I knew it was you. The referral url was wpbrain admin so that evidently told me you came from the comment I made on your blog.

      This ‘dirty’ app has a lot of interesting data to exploit 😉

  28. Hi Muki,

    Thanks for introducing this tool, i have long looked for a tool that will give a well detailed reports on heatmap, visitor tracking. I think Lucky may do the job so i get to try it out now.

    • Yeah give Lucky Orange a try bro. There are tons of options. I love the fact that you can track visitors live on your blog and even initiate a chat with them. This is some great tool for ecom sites as well

      Happy Easter

    • Hi Muki, thanks for review.

      I still have a lot to study on how to apply all of the features.I really like this app, Lucky Orange is an awesome tool. It helped me find exactly where my users were clicking and where they were getting jammed in the conversion funnel process.

      Thank you very much.

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