Ordering food through DoorDash is convenient, but sometimes plans change, and you may need to cancel your order. Whether it’s due to a delay, an incorrect order, or a change in your schedule, knowing how and when to cancel a DoorDash order can help you secure a refund. However, your refund eligibility depends on the timing of the cancellation.
This guide will walk you through how to cancel a DoorDash order, what refund options are available, and how to contact DoorDash support if needed.
Can You Get a Refund from DoorDash?
Yes, but the amount refunded depends on when you cancel your order. Here’s how refunds typically work:
- Full Refund: If you cancel before the restaurant confirms your order and before a Dasher (delivery driver) is assigned.
- Partial Refund: If the restaurant has already confirmed your order, but the Dasher hasn’t picked it up yet.
- No Refund: If a Dasher has already picked up your order, a refund is unlikely unless there is an issue with the delivery.
- Late Order Refunds: If your order is delayed beyond DoorDash’s expected time, you may qualify for compensation or a refund.
How to Cancel a DoorDash Order on Mobile (iPhone & Android)
Step 1: Open the DoorDash App
- Launch the DoorDash app on your iPhone or Android device.
- Log into your account if necessary.
Step 2: Navigate to Your Orders
- Tap the Orders tab at the bottom of the screen.
- Select the order you want to cancel.
Step 3: Tap the Help Button
- Locate the Help option in the top-right corner.
- Tap Can I cancel my order?
Step 4: Follow the Prompts to Cancel
- Choose your reason for cancellation (e.g., order mistake, delay, changed mind).
- Select whether you want a DoorDash credit or a refund to your original payment method.
Step 5: Confirm Your Cancellation
- The refund amount will be displayed before you finalize the request.
- Tap Submit to complete the cancellation.
How to Cancel a DoorDash Order on Desktop
Step 1: Log Into Your DoorDash Account
- Visit doordash.com and sign in.
Step 2: Access Your Orders
- Click the three-line menu in the top-left corner.
- Select Orders and locate the order you want to cancel.
Step 3: Select Help & Cancel the Order
- Click Help on the right side.
- Choose Cancel Order and follow the prompts.
Step 4: Review Refund Details & Confirm
- The system will display whether you qualify for a full or partial refund.
- Confirm the cancellation request.
What Happens When You Cancel a DoorDash Order?
When you cancel a DoorDash order, the outcome depends on how far along the order is in the process. Here are the different scenarios you may encounter:
- If you cancel before the restaurant confirms, you will get a full refund.
- If the restaurant has confirmed but the Dasher hasn’t picked up the order, you may only get a partial refund.
- If the Dasher has picked up the order, the refund is unlikely, except for delivery issues or delays.
- Refunds typically take 5-7 business days to process back to your original payment method.
- If DoorDash cancels your order due to a restaurant closure or unavailability, you will receive a full refund automatically.
How to Contact DoorDash Support for Order Cancellation
If you encounter issues canceling your order or need further assistance, you can contact DoorDash support using these methods:
- Use Live Chat
- Open the DoorDash app and go to Help > Chat with Support.
- A support agent will assist you with your request.
- Call Customer Service
- Contact DoorDash Support at the official customer service number.
- Be ready with your order number for quicker assistance.
- Submit a Help Request Online
- Visit DoorDash.com and navigate to Support.
- Fill out a cancellation or refund request with details of your order.
Tips to Avoid Needing to Cancel an Order
To minimize the chances of needing to cancel an order, follow these tips:
- Double-check your order before confirming. Ensure the correct items, quantities, and restaurant location.
- Check estimated delivery times. Avoid placing an order if the wait time is longer than you can accommodate.
- Use scheduled ordering. If you don’t need your food immediately, schedule it for a later time.
- Ensure payment details are correct. Avoid declined transactions that could result in delays or order errors.
Conclusion
Canceling a DoorDash order is simple, but your refund eligibility depends on when you cancel. If you cancel before the restaurant confirms, you’ll likely get a full refund, but if the order is already being prepared, you may only receive a partial refund.
To avoid cancellations, always double-check your order details before placing it. If you experience any issues, contact DoorDash support for assistance.
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